Teams have existed for hundreds, if not thousands of years. However, in today's rapidly changing and competitive world they have never been more important. Business experts from around the world agree that teams are the essential building block of the organization of the future and that a strong team leader is critical to the team's success.

Teams -- real teams, not just groups of people that management calls teams -- should be the basic unit of performance for most organizations, regardless of size. In any situation requiring the real-time combination of multiple skills, experience, and judgments, a team inevitably gets better results than a collection of individuals operating within confined job roles and responsibilities.

Several phenomena explain why teams perform well. First, they bring together complementary skills and experiences that, by definition, exceed those of any individual. Second, by jointly developing clear goals and approaches, teams establish communication that support real-time problem solving and initiative. Third, teams provide a unique social dimension that enhances most aspects of work. Finally, teams have more fun.

This presentation will provide insights on how to use teams to build success. Come learn the characteristics of a high performance team and the crucial role the team leader must play. Hear, how these teams can help your organization maintain a happier, more committed, more flexible work force who will be committed to delighting every customer. . (Presentation time: 30 minutes to 1-hour)