I. Introduction And Course Objectives

II. Working As A Team

A. Types Of Teams
B. Advantages And Disadvantages Of Teams
C. Characteristics Of A High Performance Team
D. Steps For Building And Maintaining A Team
E. Reasons People Do No Participate On Teams
F. The Most Common Way A Team Develops
G. Roles

1. Leader - Stages Of Leadership

2. Scribe

3. Time Keeper

4. Members . - Personality Profiles

H. Goals

1. Selecting An Improvement Project

2. The Team Charter

  i. Procedures

1. Team Ground Rules

2. Guidelines For Open Communication

3. Arranging Logistics

4. Project Management

III. Conducting Effective Team Meetings

A. Four Stages Of A Meeting

1. Planning

2. Preparation

3. Participation

4. Follow Up

B. Meeting Robbers - How Can We Avoid Them

IV. Working Together To Make Decisions

A. Brain Power - Learning How To Use It
B. The Principles Of Perception
C. Why Decisions Are Hard To Make
D. Making Good Decisions

1. Guidelines For Consensus

2. Criteria For Evaluating Decisions

V. Preparing To Be An Effective Team Member

A. Avoiding "The Abilene Paradox"
B. Learning To Be A Better Listener
C. Learning To Communicate Non-Defensively

VI. Handling Common Problems

A. Conflict
B. Misuses Of Power
C. Overbearing Experts
D. Lack Of Focus
E. Group Think
F. Uneven Participation
G. Lack Of Follow Through

VII. Evaluating Your Team's Work

A. General Evaluation
B. Team's Achievements
C. What Did Your Team Learn
D. Ideas For Future Improvements

VIII. Maintain The Gain

A. The Importance Of Documentation
B. Follow Up The Key To Success

IX. Recognition And Celebration