Gilbreath's® offers a wide range of performance
improving workshops, seminars, and training materials

Customized Seminars And Workshops
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Leadership

• Vision Powered Leadership:
  Strategies for improving customer loyalty, business processes, quality, and profits
  
  
• Bring Out The Best In People:
  Leadership skills for managers and supervisors
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Team Building

• Encouraging Team Creativity:
  Leadership and team building skills for team leaders
  
  
• Using Teams To Get Results:
  Skills for team members that improve both front line and bottom line performance
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Problem Solving

• Finding Practical Solutions:
  Methods and tools for improving performance and solving real-world problems
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Customer Service

Companies are experiencing the most pervasive fundamental change in business models in 100 years. An Inc. magazine cover has declared that we are now experiencing "The All New Customer Service Economy". Because of the flood of new competitors from all over the world virtually all of our core products have been turned into commodities. Providing state-of-the-art customer service is one of the few means left for a company to help itself stand out from the crowd.

Gilbreath's® "I CARE" ™ approach to providing outstanding customer service may be just what your organization needs. It will help you develop loyal customers by differentiating your company from its rivals. This no-nonsense process will give your people the skills they need to stay ahead of your competitors.

• A Leaders Guide To Creating A Customer Committed Organization:
  A practical, step-by-step guide for installing an "I CARE"(TM) attitude throughout the entire organization. This course is for leaders who want to build their company into organizations that are famous for superior service. How-to methods are taught that will show leaders how to build teams that can get and stay ahead of the competition.
  
  
• Coaching Customer Committed Behavior:
  Coaching skills for managers and supervisors that encourage customer-committed behavior throughout the entire organization. A blueprint for instructional and inspirational methods for installing an "I CARE"(TM) way of behaving toward customers throughout the entire organization.
  
  
• Delivering Customer Committed Service:
  Customer service training that focuses on developing employees who display an "I CARE"(TM) attitude every time they are dealing with a customer. This course is designed to help organization consistently deliver a high level of service that keeps customers coming back.
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Surveys And Audits

• National Customer Service Provider Survey:
  A survey designed to find out just how effective a person is at consistently handling certain customer service tasks. This confidential survey is a great means of determining just what help each customer service provider needs to improve the level of service being given your customers.
  
  
• National Leadership Survey:
  A survey designed to find out just how effective a foreman, supervisor, manager, or leader is at consistently handling certain leadership tasks. This confidential survey can be very helpful in determining just which skills each person in a leadership position needs to work on and improve.
  
  
• ISO Gap Analysis/Benchmark Audit:
  This assessment is designed to provide an indication of the "state of compliance" for your existing system. A comparison is made between your system and the expectations of the ISO industry specific standards. This interviewing/investigation process will examine the sophistication of each employee's current contribution to your existing system. Our report identifies strengths and opportunities for improvement of your current process in order to determine the amount of additional work that will be needed for implementation.
  
  
• ISO Readiness Assessment/Pre-Assessment Audit: A qualified lead auditor will assess the entire ISO implementation process to confirm compliance to the ISO industry specific standard. This type of audit is used to determine if your organization is ready for a registrar to conduct their official audit. The benefit of this type of audit is that problems can be detected and corrected before the costly third party auditing process is started.
  
  
• ISO On-Site Internal Auditing: Gilbreath's® can provide a "turn-key" solution to any problems your organization might be having meeting its internal auditing requirements. If you are short of people to do audits, very busy, or unsure of what is exactly required give us a call. We can step in and help you catch up or we can become your complete internal auditing staff. Our impartial approach will evaluate current processes and report any non-conformances and opportunities for improvement. We will provide a detailed report of our findings that can be used to take the necessary steps to ensure complete compliance.
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ISO Small Business Training

ISO Quality, Environment & Safety Training

• Management Overview of ISO Standard: A two - three hour overview of the ISO Standard provides a clear understanding of just what is involved in developing and implementing an ISO process for the organization. Special emphasis is placed on the role of top management and their responsibility in the process.
  
  
• Understanding An ISO Management System: A comprehensive course in understand, application, and implementing the ISO standards in your particular industry. This two-day course will show participants how to use the ISO management system to achieve excellence in all facets of your business. Participants will explore a practical, effective and efficient approach to developing, maintaining, and controlling an ISO industry specific quality management system.
  
  
• ISO Transition Training: A one-day session focusing on the principles, concepts, structure and reasons the standard was revised. Participants will learn the applicability of the requirements, discuss the key changes and review their current documentation to what is now expected for compliance. (Available when new standard is revised)
  
• Auditing an ISO management system: An intensive two-day course to help associates responsible for internal auditing to fully understand the ISO 9001 element. Participants learn what the standard requires, and why audits are important to your organization. This course teaches principles, auditing skills and proven techniques. This course includes how to write and communicate audit findings that lead to effective audit results. Participants will conduct an actual audit at an ISO registered organization.
  
  
• ISO Employee Awareness: A one to two-hour overview of the selected ISO standard. This presentation is designed to provide an organization a broad understanding of what the ISO standard covers, how it affects their organization, what's expected from its associates and why these requirements, once implemented, are important to the success of the organization.
  
  
• Root Cause & Corrective Action: Root cause and corrective action is a process for finding causes and effective solutions to our problems or events. This one or two day session is designed to provide common language and a methodology to understand the RC/CA process and to participate in a 'hands-on' situation.
  

• Lean Manufacturing - Plus: This training program is designed to provide small to medium sized organizations a more simple pattern to obtain additional benefits from lean concepts. Our How-Why profit ability process has a unique feature which financially evaluates and ranks improvement projects based on Return on Assets (ROA). This process will increase Return on Inventory and Capitol assets by invreasing sales and market share, reduce set-up cost, reduce lead time and increase wage and non-wage cost at a slower rate than sales increase.
  
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ISO Project Management

• ISO Consultative Support: Most organizations designate an internal expert to manage a project of this magnitude. While this expert is qualified to complete this task, some times the individual needs a sounding board, another approach or a more effective way to implement a specific process. Gilbreath's, with its diverse background in various industries, can provide the necessary support utilizing an independent and objective viewpoint. We can be an 'as needed' resource or part of the entire project team.
  
• ISO On-Site Internal Auditing: If your people are required in other areas, not enough people to do all the work, your management wants an independent assessment, or unsure of what is exactly required in a process audit, give us a call. Gilbreath's® associates can provide a "turn-key" solution to an organization's challenges in identifying improvements with the internal auditing process.
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Free Talks

• Forget The Golden Rule
  
  
• Using Teams To Get Results
  
  
• The Forgotten Customer: A Life Threatening Mistake
  
  
• An Introduction To The ISO 9000 International Quality Standards
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