Finding Practical Solutions

I. Working Together To Make Decisions

A. Perceptions - How They Can Affect Decisions
B. Why Decisions Are Hard To Make
C. Steps To Reduce Decision Making Anxiety
D. Making Difficult Decisions
E. Methods Of Decision Making
F. Guidelines For Group Consensus

1. Multivoting
2. Nominal Group Technique

G. Decision / Solution Checklist

II. The Problem Solving Process

A. Benefits Of Using A Systematic Approach To Problem Solving
B. The Six Step Process

1. Identify Problem
2. Analysis To Find Root Cause
3. Generate Potential Solutions
4. Select And Plan Solution
5. Implement Solution
6. Evaluate Solution

III. The Process Improvement Process

A. Identify Output Or Process
B. Identify Customers
C. Identify Customer Requirements
D. Translate Customer Requirements Into Familiar Specifications
E. Identify Steps In The Work Process
F. Select Measurements
G. Determine Process Capability
H. Evaluate Results
I. Recycle What You Have Learned

IV. Tools And Techniques

A. Brainstorming
B. Check Sheets
C. Interviewing
D. Surveying
E. Cause And Effect Diagram
F. Histograms
G. Pareto Analysis
H. Force Field Analysis
I. Line Charts
J. Process Maps Or Flow Diagrams