Bring Out The Best In People


Leadership Skills For Managers And Supervisors

Today there is a new dynamic set of factors that drive profitability in today's business environment. Innovative organizations are improving leadership skills throughout their entire organization, making investments in people, encouraging participation and teamwork, revamping training practices, providing technology that supports workers, and making sure everyone in the organization is focused on delighting their customers. Managers and supervisors can assist in these efforts by learning to become leaders who can provide support, provide positive feedback and emphasize sharing more than authority. They should strive to create an environment in which teams and individuals can thrive. This program provides a model for managers and supervisors to use on their quest to become leaders of a empowered workforce that feels good about themselves and is focused on working as a team to solve problems, increase productivity, and improve results.

I. Management Vs. Leadership

A. The New Realities Of Leadership
B. The Difference In Style
C. Keeping The Main Thing The Main Thing -
D. The Guru's Guide To Leadership

1. The Difference In Average And Great Leaders
2. W. Edwards Deming's The Role Of Leaders Of People
3. Warren Bennis' The Basic Ingredients Of Leadership
4. John Gordner's Attributes Of Leadership
5. Stephen Covey's Seven Habits & Principled-Centered Leadership
6. Dr. Paul Hersey / Ken Blanchard The Situational Leader
7. J.M. Kouzes / B.Z. Posner Leadership Practices & The Ten Commitments

E. The Process Of Leading Change
F. The Seven Levels Of Change
G. The Virtues Of A Leader
H. Avoiding The Leadership Trap

II. Empowering Your Team

A. Some Definitions Of Empowerment
B. Empowerment - How Does It Feel?
C. What People Need For Empowerment To Work
D. Critical Functions Leaders Must Perform
E. Who Determines How Empowered An Employee Is
F. Developing A Definition For Your Organization

III. Delegation: A Tool For Building A Stronger And More Responsible Staff

A. The Primary Responsibilities Of The Leader
B. The Delegating Process
C. What To Delegate
D. What Can Go Wrong?
E. Subordinates' Obstacles To Delegation
F. Avoiding Hidden Traps
G. Delegation - What It Is And Is Not....
H. Benefits Of Delegation
I. The Completed Staff Work Concept
J. Sharing Responsibility Not Abandoning It
K. Identifying Opportunities For Delegation
L. Developing A Delegation Guide

IV. Coaching: The Art Of Sharing Skills And Knowledge With Others

A. Opportunities For Coaching
B. Steps To Effective Coaching
C. The Learning Moment
D. How Do People Learn?
E. Developing A Coaching Action Plan

V. Motivating Others: What Effective Leaders Really Do

A. The Classic Concepts And Theories Of Motivation
B. Intrinsic Motivation - A Reward In Itself
C. Ways To Encourage Your People To Be Open About Their Needs And Values D. Developing A Motivation Profile
E. Working With Difficult People
F. Effective Use Of Power And Authority
G. Productivity And The Self-Fulfilling Prophecy

VI. Improving Communication Skills

A. Guidelines For Open Communication
B. Avoiding Group Think (The Abilene Paradox)
C. Facts About Listening
D. Becoming A Better Listener
E. Communicating Non-Defensively

VII. Working Together To Improve Performance Standards

A. Hoshin Planning: A Model For Improvement
B. A Case Against The Performance Appraisal
C. Performance Management / Effective Use Of Planning, Measurements, And Feedback
D. Resolving Conflicts

VIII. Recognition And Positive Feedback

A. Behavior Is A Function Of Its Consequences
B. Planned Spontaneous Recognition
C. Steps For Giving Positive Feedback
D. Discipline Without Punishment
E. Celebrating Accomplishments And Giving Recognition
F. Evaluating Your Recognition Program

IX. Ethics And Legal Aspects Of The Work Place

A. The Role Of Ethics In The Work Place
B. Interviewing - Hire Smart / Hire Right 1. The Interviewing Process
2. Basic Communication Skills For Interviewing
3. The Legal Aspects Of Interviewing
a. Avoiding Discrimination
b. Negligent Hiring
c. Contract Problems
4. Guidelines For Pre-Employment Interviewing Questions

C. Harassment A Thorny Issue For Organizations

1. Hostile Environment Harassment
2. Quid Pro Quo Harassment (Sexual Harassment)

D. An Approach To Stopping Harassment

 

[End]