Businesses of every type and size are facing increasing pressure from customers to demonstrate they have a formal quality system. Many times this involves ISO 9000 registration. ISO 9000 is a set of standards established by the International Organization for Standardization to provide guidance for the development of a company's quality management system. The ISO 9000 system can be adopted by all businesses from manufacturers to service organizations, from small to large firms.

This informative presentation explains ins and outs of the ISO 9000 process. It will give members of the audience a good picture of just what the standards cover and what is involved in developing and implementing an ISO 9000 program for an origination.

The main topics addressed are:

• What is ISO 9000?
• What has to be done?
• What does it cost?
• What are the benefits of being registered?

(Presentation time: 30 minutes to 1-hour)