Skills For Team Leaders Create an Environment for Exceptional Improvement and Innovation

 

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I. Introductions And Course Objectives

II. Working As A Team

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A. Types Of Teams
B. Characteristics Of A High Performance Team
C. The Most Common Way A Team Develops
D. Reasons People Do Not Participate On Teams
E. Stages Of Leadership

1. Directing
2. Coaching
3. Supporting
4. Delegating

F. Steps For Building And Maintaining A Team
G. Prescription For A Successful Team

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III. Conducting Effective Meetings

A. Types Of Meetings
B. Four Stages Of A Meeting

1. Planning
2. Preparation
3. Participation
4. Follow Up

C. Controlling Meeting Robbers
D. Meeting Tools

1. Agenda
2. Minutes
3. Review And Analysis Forms

E. Leading Vs. Facilitating

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IV. Building Productive Teams

A. When Teams Work Better Than Individuals
B. Team Development Model
C. Issues The Team Must Address

1. Roles a. Leader

- Leadership Practices
- The Ten Commitments of Leadership

b. Scribe
c. Time Keeper
d. Member

- Personality Profiles

2. Goals

a. Selecting An Improvement Project
b. The Team Charter

3. Procedures

a. Team Ground Rules
b. Arranging Logistics
c. Guidelines For Open Communication
d. Project Management
e. Evaluating Team Performance

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V. Preparing To Be An Effective Team Member

A. Personal Skills Of An Effective Team Member
B. The Abilene Paradox
C. Improving Listening Skills
D. Nonverbal Communication
E. Communicating Non-Defensively
F. Project Closure Checklist

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VI. Handling Common Problems

A. Feuding
B. Disagreements
C. Misuse Of Power
D. Arrogant Experts
E. Lack Of Focus
F. Groupthink
G. Poor Participation
H. Poor Follow Through
I. Rush To Finish

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VII. How Adults Learn

A. Classic Concepts Of Adult Learning
B. Applying The Classic Concepts To Your Task As Team Leader

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VIII. Guidelines For Good Presentations

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IX. Recognition And Celebration

A. Team And Individual Recognition Both Are important
B. The Who, What, When, Where, And How Of Recognition

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X. Maintain The Gains

A. The Importance Of Documentation
B. Follow Up The Key To Success

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