| Knowledge The Bridge to Excellence |
Our Commitment to Clients
We are committed to being responsive to our clients and supplying them with proven, practical and cost effective training and consulting services. We will provide them with the resources and support needed to ensure they reach their objectives and achieve lasting gains. We are dedicated to research, learning, continuous improvement, and performing error free work. We strive to achieve the highest standards of personal and organizational excellence. Every Gilbreath's ® associate is expected to provide outstanding customer service, treating everyone with dignity, trust, and respect.
Satisfaction Guarantee
Gilbreath's® is committed to total customer satisfaction. Our goal is to provide our clients with proven, practical, and cost effective training and consulting services. Our policy is simple. Gilbreath's® guarantees complete satisfaction with all of our services. If after your first session, your organization is not fully satisfied with any Gilbreath's® training course or consultation, just let us know. We will give you a full refund, credit, or other acceptable substitution.
The Gilbreath's Team
The Gilbreath's team has a proven track record of getting results for their clients. Here are some of the statistics they have helped organizations add to their annual reports:
- ¨ Improved productivity by 40 percent
- ¨ Increased overall revenue by 70 percent
- ¨ Reduced spoilage (scrap) by 50 percent in one year
- ¨ Reduced worker's compensation costs by 82 percent
- ¨ Reduced turnover to less than ½ of 1 percent in a very competitive labor market
- ¨ Improved on time deliveries for parts from 85 percent to 93 percent in one year
- ¨ Produced vast improvements in customer service (based on results of customer surveys)
- ¨ Improved organization's image by winning awards from the community and/or their industry
- ¨ Four clients have won the Oklahoma Quality Award
- ¨ 100% of Gilbreath's clients have been recommended for ISO 9000 certification after their initial registrar assessment
Willis A. Allen
Willis Allen is an experienced and dynamic speaker, trainer, facilitator, and a recognized expert in the fields of leadership, problem solving, process improvement, customer service, and team building. His proven and practical techniques for improving the organizational effectiveness of his clients have been used by over 250 organizations. He works with large and small organizations in manufacturing, service, and the public sector. Willis is a graduate of The University of Tulsa. He also attended training on leadership, performance improvement, team building, strategic planning, and customer service presented by George Washington University, Oklahoma State University, The Disney Institute, The American Society for Quality, The Juran Institute, and Crosby's Quality College. He received much of his training personally from such leading experts as W. Edwards Deming, Joseph M. Juran, Philip Crosby, Lou Holtz, and Stephen Covey. He has completed all of the educational requirements of a Malcolm Baldrige Award Examiner and an ISO 9000 Lead Auditor.
Willis has served as an adjunct faculty member at Oklahoma State University, Oklahoma City University, and The University of Tulsa. He is now a member of the Oklahoma Quality Award Foundation's Advisory Committee and its Panel of Judges. He is also involved in several professional organizations devoted to improving the skills of people at work. He is a senior member of the American Society for Quality and served as Chairperson of the Tulsa Section. He has served as an advisor to the Oklahoma State Council for Human Resource Management, and was a recipient of the Tulsa Area Human Resource Association Excellence Award, recognizing him for his accomplishments in the field of human resource development. . He has also served on the board of directors for the American Society of Training and Development, and is an active member of the Association for Quality and Participation and the National Speakers Association.
Dale L. Morgan
Dale Morgan is an experienced consultant, facilitator, trainer, and a recognized expert in ISO 9000 and related topics. He is a senior member of the American Society for Quality (ASQ). He currently serves as the National Vice President of the Service Industry Division and is a past chair of the Tulsa Section. He has also earned the designation of an ASQ Certified Quality Auditor and ISO 9000 Lead Auditor/IRCA . He is an Adjunct faculty member of Oklahoma State University, Oklahoma City University, and The University of Tulsa. He served on the Oklahoma Quality Award Committee established by the Governor's Quality Council to develop the State of Oklahoma's Quality Award and is currently a member of the Oklahoma Quality Foundation's Advisory Committee and its Board of Examiners. He has also been on the technical advisory committees for Tulsa Community College, Tulsa Technology Center, and the ASQ National Quality Forum.
Dale has over fifteen years experience at the executive level in quality management with two Fortune 500 companies. He has written and implemented numerous quality assurance manuals and procedures in accordance with ISO 9000, QS 9000, AS 9000, ISO 14000, MIL Q, and ASME Standards.