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CASE STUDIES

Case Study 1
Case Study 2

 


"Our employees felt comfortable talking to him (Willis Allen), and related well to his stories and teaching examples. We feel we received good value for our money."

Parker Drilling


"I am writing you (Dale Morgan) to express my appreciation for the effective manner in which you and Gilbreath's® prepared our company for the assessment audit to become ISO 9002 registered. We would highly recommend Gilbreath's® to any business seeking professional consultation in preparation for ISO 9000 registration."

R. L. Hudson & Company



It's one thing to turn a profit, or improve one's business, but doing both is a bit more tricky. "Proving Continuous Improvement with Profit Ability" is a business book dedicated to finding the things one needs to do to have profit while still improving one's business. With plenty of tips on increasing sales, cutting losses, efficiency, maximizing profit and creating a harmonious business environment, it's a well thought out business manual from a great business mind in Russ Jones. "Proving Continuous Improvement with Profit Ability" is a solid choice for any business looking to move on up without breaking the bank.

Review of book by Midwest Book Review (Oregon, WI USA)



 

Seminars & Workshops   

    Gilbreath's® offers a wide range of performance
    improving workshops, seminars, and training materials

    Customized Seminars And Workshops
    click on titles to view outlines

     

    Leadership

    Team Building

    Problem Solving

    Customer Service

    Companies are experiencing the most pervasive fundamental change in business models in 100 years. An Inc. magazine cover has declared that we are now experiencing "The All New Customer Service Economy". Because of the flood of new competitors from all over the world virtually all of our core products have been turned into commodities. Providing state-of-the-art customer service is one of the few means left for a company to help itself stand out from the crowd.

    Gilbreath's® "I CARE" ™ approach to providing outstanding customer service may be just what your organization needs. It will help you develop loyal customers by differentiating your company from its rivals. This no-nonsense process will give your people the skills they need to stay ahead of your competitors.

     

    • A Leaders Guide To Creating A Customer Committed Organization:
      A practical, step-by-step guide for installing an "I CARE"(TM) attitude throughout the entire organization. This course is for leaders who want to build their company into organizations that are famous for superior service. How-to methods are taught that will show leaders how to build teams that can get and stay ahead of the competition.

    • Coaching Customer Committed Behavior:
      Coaching skills for managers and supervisors that encourage customer-committed behavior throughout the entire organization. A blueprint for instructional and inspirational methods for installing an "I CARE"(TM) way of behaving toward customers throughout the entire organization.

    • Delivering Customer Committed Service:
      Customer service training that focuses on developing employees who display an "I CARE"(TM) attitude every time they are dealing with a customer. This course is designed to help organization consistently deliver a high level of service that keeps customers coming back.

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    Surveys And Audits

    • National Customer Service Provider Survey:
      A survey designed to find out just how effective a person is at consistently handling certain customer service tasks. This confidential survey is a great means of determining just what help each customer service provider needs to improve the level of service being given your customers.

    • National Leadership Survey:
      A survey designed to find out just how effective a foreman, supervisor, manager, or leader is at consistently handling certain leadership tasks. This confidential survey can be very helpful in determining just which skills each person in a leadership position needs to work on and improve.

    • ISO Gap Analysis/Benchmark Audit:
      This assessment is designed to provide an indication of the "state of compliance" for your existing system. A comparison is made between your system and the expectations of the ISO industry specific standards. This interviewing/investigation process will examine the sophistication of each employee's current contribution to your existing system. Our report identifies strengths and opportunities for improvement of your current process in order to determine the amount of additional work that will be needed for implementation.

    • ISO Readiness Assessment/Pre-Assessment Audit: A qualified lead auditor will assess the entire ISO implementation process to confirm compliance to the ISO industry specific standard. This type of audit is used to determine if your organization is ready for a registrar to conduct their official audit. The benefit of this type of audit is that problems can be detected and corrected before the costly third party auditing process is started.

    • Outsource ISO Internal Auditing: Gilbreath's® can provide a "turn-key" solution to any challenges your organization might be having meeting its internal auditing requirements. If you are short of people to do audits, very busy, or unsure of what is exactly required give us a call. We can step in and help you catch up or we can become your complete internal auditing staff. Our impartial approach will evaluate current processes and report any non-conformances and opportunities for improvement. We will provide a detailed report of our findings that can be used to take the necessary steps to ensure complete compliance.

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    ISO Small Business Training

    • ISO Small Business Training: Small businesses face increasing pressure from customers to demonstrate they have a formal quality systems. The traditional cost of ISO registration has been prohibitive for small business firms. The cost could range from $12,000 to $50,000. Gilbreath's L.L.C. has developed a reasonable solution to this registration cost concern. Small Business Training Consortium reduces the cost through the use of a "round table" format. Enrolled businesses do much of the work together, thereby taking advantage of group support and networking opportunities.


    ISO Quality, Environment & Safety Training (ISO 9001, ISO 14001 & ISO 18001)

    • Management Overview of ISO Standard: A two - three hour overview of the ISO Standard provides a clear understanding of just what is involved in developing and implementing an ISO process for the organization. Special emphasis is placed on the role of top management and their responsibility in the process.

    • Understanding An ISO, Quality Management System: A comprehensive course in understand, application, and implementing the ISO standards in your particular industry. This two-day course will show participants how to use the ISO management system to achieve excellence in all facets of your business. Participants will explore a practical, effective and efficient approach to developing, maintaining, and controlling an ISO industry specific quality management system.

    • ISO Transition Training: A 1/2-day session focusing on the principles, concepts, structure and reasons the standard was revised. Participants will learn the applicability of the requirements, discuss the key changes and review their current documentation to what is now expected for compliance. (Available when new standard is revised)

    • Internal Process Auditing: An intensive two-day course to help associates responsible for internal auditing to fully understand the ISO 9001 element. Participants learn what the standard requires, and why audits are important to your organization. This course teaches principles, auditing skills and proven techniques. This course includes how to write and communicate audit findings that lead to effective audit results. Participants will conduct an actual audit at an ISO registered organization.

    • ISO Employee Awareness: A 1/2 to one-hour overview of the selected ISO standard. This presentation is designed to provide an organization a broad understanding of what the ISO standard covers, how it affects their organization, what's expected from its associates and why these requirements, once implemented, are important to the success of the organization.

    • Root Cause Analysis/How to Investigate Corrective Action: Root cause and corrective action is a process for finding causes and effective solutions to our problems or events. This one or two day session is designed to provide common language and a methodology to understand the RC/CA process and to participate in a 'hands-on' situation.

    • Proving Continuous Improvement with Profit Ability: This training program is designed to provide small to medium sized organizations a more simple pattern to obtain additional benefits from Six-Sigma, Lean & ISO. Our How-Why profit ability process has a unique feature which financially evaluates and ranks improvement projects based on Return on Assets (ROA). This process will increase Return on Inventory and Capital Assets by invreasing sales and market share, reduce set-up cost, reduce lead time and increase wage and non-wage cost at a slower rate than sales increase.

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    ISO Project Management

    • ISO Consultative Support: Most organizations designate an internal expert to manage a project of this magnitude. While this expert is qualified to complete this task, some times the individual needs a sounding board, another approach or a more effective way to implement a specific process. Gilbreath's, with its diverse background in various industries, can provide the necessary support utilizing an independent and objective viewpoint. We can be an 'as needed' resource or part of the entire project team.


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