Delivering Customer Committed Service

CustomerService is an integral part of everyone's job - not an extension of it.

Whether you are a business owner, corporate executive, manager, supervisor, or front line service provider you know that outstanding customer service gives your organization a competitive edge. Customer care is essential to being successful in today's completive business environment. "Delivering Customer Committed Service" contains specific road maps that takes the mystery out of customer service.

This workshop is packed with common sense tools, techniques, expert tips, and practical advise for dealing with patrons and clients in a way that will amaze them and make them want to be customers for life. It does not matter if you are a senior manager or front-line service provider this workshop provides outstanding guidelines to the skills and attitudes required to provide great customer service. Anyone who attends this seminar will feel more comfortable and capable each time they are dealing with one of their customers.

If your organization would like to add statistics like the ones found on our home page to your annual report contact us by e-mail or telephone for more information about how Gilbreath's® can provide your people with this proven and practical training program.

Delivering Customer Committed Service Delivering Service That Keeps Customers Coming Back

Dimension Of A Service Focused Organization

  • Remember Who The Customer Is
  • Understanding How Customers Evaluate Your Customer Service
  • Developing A Service Strategy and Service Values
  • How To Maximize Customer Satisfaction And Build Customer Loyalty

Delivering Great Customer Service

  • Show You Care" Attitude - Its What Really Matters
  • Components Of Quality Customer Service
  • Steps To Exceptional Customer Service
  • Do The Right Thing …Regardless
  • Phrases You Should Never Use
  • Winning Words and Soothing Phrases
  • Moving From Customer Satisfaction To Customer Delight

The Importance Of Quality Telephone Skills

  • The Four Points Of Impression That Occur With Each Phone Call
  • Tips For Telephone Courtesy

How To Use Active Listening To Improve Customer Service

  • Facts About Listening
  • Barriers To Listening
  • How To Become An Active Listener
  • Understanding Non-Verbal Clues

Looking At The Angry Customer As An Opportunity

  • Sure Way To Lose Customers
  • The Importance Of Handling Complaints Well
  • Communicating Non-Defensively
  • Do's And Don'ts Of Dealing With Difficult Customers
  • Recovering From A Service Breakdown
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